Terms & Conditions
For fastest service, please place your order via this website. If you have questions while placing your order please give us a call!
You are welcome to place an order by phone during studio hours, 9-5 M-F. If you'd like to send a purchase order by email please be aware that your order may need to be adjusted to reflect stock available at the time the order is entered. If there are limited quantity items that you would like to ensure you can purchase, please make your purchase through the website. Email purchase orders to email@example.com. Though it may seem shocking, we do not have a fax, and thus are unable to receive faxed orders.
First order minimum is $300. We do not have reorder dollar minimums, but our stockists find that Vital glassware sells better when more colors and designs are on display.
Cases of glasses can be packaged most efficiently, so ordering in multiples of 12 will get you the most value for your shipping dollars:
Please detail any special requests in the Notes in your Shopping Cart. This might include P.O. numbers to put on the outside of shipping boxes, ink color or text for custom items, etc.
Custom glasses, mugs, beer bottles, totes, and hats featuring your logo or artwork - with superb quality and very reasonable minimum quantities.
We also offer customized/name drop items, combining selected artwork from our collection with your location text, including tote bags and glassware. This is an awesome way to create a special item featuring your city, neighborhood, or local landmark. As an artist studio, we reserve the right to choose the font for text being paired with our original artwork. We do not print logos, business or organizations names, etc. together with our designs. If you'd like to include your logo/name/etc, you may create a custom item with your own artwork.
Minimum quantities apply for custom and customized printing please see individual item pages for applicable minimums. Service fees such as a screen charge, new ware setup fee, or small order fee may apply to custom orders. We're happy to provide a detailed quote for any custom work you're planning.
Custom and Customized items must be paid in full before the items can be printed. Once design proofs have been generated, if a custom item is cancelled, a cancellation fee of the full item cost or $150 (whichever is lower) will apply. An individual cancellation fee applies for each custom product or artwork.
Custom orders may take up to 3 weeks to produce. All items in an order will usually ship together. If you are ordering additional stock items that you'd like to receive faster, please place custom items in one order and stock items in a second order.
Artwork specifications appear on the page with each custom item. Please adhere to these specifications for best results, and contact us if you have any questions. It is the customer's responsibility to ensure that artwork is correct in all areas. Please be sure to double-check spelling, grammar, layout and design before submitting and/or approving artwork.
It is assumed that any copyright, trademark, or patent permission is obtained by you, the customer. Vital Industries will not be held responsible or liable for any infringement from printing or reproducing copyrighted or trademarked artwork, logos, text, etc. Vital Industries assumes no responsibility for researching or authenticating the rights held by any customer to any trademark or license, as it relates to any design or logo reproduced on behalf of a customer. Any and all liability for any act of trademark infringement rests with the customer, and customer shall indemnify Vital Industries against any and all actions resulting from trademark issues. Customer represents, warrants, and guarantees that it is the lawful owner or authorized user of the content submitted and that the content does not infringe upon the property rights, intellectual property rights, or other rights of other parties. It's important, so make sure you've got the right permissions to use what you want us to print!
We accept payment at checkout via credit card or PayPal. You may also select to pay by check. In this case your order will ship when your check is received.
Custom and Customized items must always be paid in full before the items can be printed. Production time for Custom and Customized products is 1-3 weeks.
If you wish to place an order for later delivery, please include your desired ship date in the Notes at checkout. In this case we will contact you for payment by credit card the week prior to shipment (stock items) or production (custom items).
We do not offer credit terms at this time. 100% payment, including freight charges, is due before your order will be fulfilled.
We will provide you with an invoice upon pick up / shipping.
Pick up / SHIPPING
CUSTOM and CUSTOMIZED ORDERS typically are ready for pick up / ship within 1-3 weeks. They are printed on a rolling basis.
If you need to place a rush order (less than 3 weeks before delivery for custom items, less that 1 week before delivery for stock items), please contact us first to make sure it's possible. A rush fee of $50 applies if you require your products to ship in less than time frames mentioned above. Approved Rush Orders ship within 1-3 business days of payment (and artwork approval, if applicable). Rush is only available if we have required blank wares in stock. Expedited shipping fees (if required) are additional.
If you would like to provide us with your FedEx or UPS account number, we will bill the shipping costs directly to your account with that carrier. When shipping on your account, you are responsible for filing claims with the shipping carrier for packages lost or damaged in transit.
Tracking information will be emailed to you when the package is shipped. Please open and inspect your shipment on arrival. We are happy to refund or replace items damaged or defective items reported within 10 business days of receipt.
RETURNS, EXCHANGES, REPLACEMENT OF DAMAGED ITEMS
Please open and inspect your entire order on arrival. If your order is incomplete or incorrect in any way, please give us a call and we'll make it right!
We are happy to refund or replace defective items or product damaged in transit as long as they are reported to us within 10 business days of receipt. Damages or defects reported after that time frame will be handled at the discretion of Vital Industries. Email a description and photo of damaged or defective items (size, quantity, color, and problem) to firstname.lastname@example.org and we'll resolve it promptly. All products to be returned/ replaced must be in new, unwashed condition. We can not accept returns of laundered items. Broken glassware may be disposed of (you don't need to keep that around!) but please retain defective items and damaged apparel or accessories in case they need to be returned.
Damages or loss on orders shipped on the customer's FedEx or UPS account must be claimed by the recipient, and replacement items can be purchased from Vital at equivalent pricing to the initial order.